Reporting a Concern or Complaint | Mercy College

Reporting a Concern or Complaint

All members of the campus community are encouraged to report to the CARE Team behaviors or incidents that are concerning. The Concern and Complaint form is available online: Mercy College Concern and Complaint Form.
 
Upon receiving a report, the CARE Team will follow up to assess and intervene, if needed.  However, in the event of an emergency that requires immediate intervention, call 911 and/or Mercy Health Public Safety at 419-251-4444.
 
Members of the campus community should report any behavior that is questionable, suspicious, or inappropriate.  This behavior may be presented through an individual’s appearance, spoken or written words, or specific actions.  Examples of such “red flag” behaviors include:
  • Behaviors that regularly interfere with classroom environment or management
  • Notable change in academic performance, including repeated absences
  • Notable change in behavior or appearance
  • Impairment of thoughts, verbally or in writing
  • Extreme disorganization or erratic performance
  • Overly aggressive behaviors toward others
  • Poor decision making and coping skills
  • Inappropriate or strange behavior
  • Low frustration tolerance
  • Overreaction to circumstances
  • Lack of resiliency
  • Writing and comments endorsing violence; unusual interest in violence
  • Indirect or direct threats in writings or verbalizations
  • Lack of empathy and concern for others; inability to care
  • Anger management problems
  • Threats to others
  • Appearance of being overly nervous, tense, or tearful
  • Expression of suicidal thoughts or feelings of hopelessness.
It is the responsibility of the CARE Team to provide education to the campus community about its role and responsibility to report, “red flag” behaviors or what to report, where to report, how reports will be handled, and regular reminders of the process.