IT Help | Mercy College

IT Help

Report an IT Problem

If you need IT assistance please contact the Mercy Health Service Desk at 1-800-498-1408. The Service Desk provides 7days/24 hour support. Please identify yourself as a student and provide your name, location, contact information, and details of your problems. If the Mercy Health Service Desk is unable to assist you, they will submit a work ticket for on-site support and the College IT staff will respond to the request. 

If you are having issues with Canvas, the distance learning platform, please click here for assistance or call 844-358-6881.

Instructions for resetting your email password are below. Use the link above to take you directly to the webpage.
Outlook Email Help Documents
Outlook 365 Initial Password Change Process (PDF) Outlook 365 Password Expiration Change Process - For changing password that has expired (PDF) Outlook 365 Web Navigation (PDF) Outlook 365 Smart Phone Setup (PDF)
EmpowerMe Password Help Documents
Empower Password Change Process (PDF) Empower Password Expiration Process (PDF)