IT Helpdesk

Report an IT Problem

If you need IT assistance please contact the CHP Service Desk at
1-800-498-1408. Please identify yourself (Student, Faculty, or Staff at the
College) and provide your name, location, contact information, and details of your
problems. If the CHP Service Desk is unable to assist you, they will submit a work ticket for on-site support and the College IT staff will respond to the request.
OR
You can use the form below to obtain IT assistance from the Mercy College
IT Department.

If you are having issues with D2L, the distance learning platform, please click here.

1. If the problem is during a class M-F 8:00 a.m. - 4:30 p.m., please contact the College IT department by phone in the following order:
   1. Gary Brock  1-1780
   2. George Kellerbauer 1-1547
   3. CHP Help Desk 1-800-498-1408
2. If the problem is during class and after 4:30 p.m., please contact:
   1. Noah Foster Pager 419-444-1209
   2. Gary Brock 419-705-8236
   3. CHP Help Desk 1-800-498-1408

All fields with * are required.